Home Visits

 

  • In a genuine medical emergency, please ring 999

 

  • Home visits are intended only for patients who are unable, because of their medical condition, to attend the practice .

 

  • Where possible a home visit should be requested before 10.00 am

 

  • We prefer patients to come to the surgery for assessment where we have better facilities and diagnostic equipment.

 

  • Lack of transport to the surgery is not an appropriate reason for requesting a home visit.

 

  • Patients are asked to bear in mind that the doctor can see and treat several patients in the practice, in the same time that it takes to carry out one home visit. Speed of treatment is improved by keeping home visits for patients who really need it.

Test Results

Please telephone the surgery on 01362 693029 after 2.00 p.m. and ask the receptionist if your results are available. For reasons of confidentiality results will only by given to the patient (unless under 16 years of age)  

Out of Hours

To contact a doctor out of Surgery opening hours please contact Anglian Medical Care on 01603 488488. Norfolk NHS Primary Care Trust are responsible for commissioning out of hours services and can be contacted on 01603 307000

clockConsulting Hours

You may consult any of the doctors, but they prefer to look after their own patients if possible. Each doctor is normally available by appointment at the following times:

Morning Surgery

8.30 a.m.—11.00 a.m.

Evening Surgery

4.00 p.m.—6.00 p.m.

Extended hours - we have a limited number of appointments available between 6.30pm and 7.30pm on a Monday , and early morning appointments on a Wednesday

Wednesday

On Wednesday the surgery closes at midday

Appointments

Appointments may be made over the telephone (01362 692916) or in person at the desk. Please make one appointment for each person.  

The reception Office is open from 8.00 a.m. to 6.30 p.m. Monday, Tuesday, Thursday and Friday (6.00 p.m. for telephone enquiries) and from 8.00 a.m. until Midday on Wednesday.

A recent survey revealed that one in four of our patients were not aware that you can make an appointment more than two working days in advance.

You can book appointments at least six weeks in advance - sometimes more.

Online Appointments

Please click here to sign up for Appointments Online, book or cancel your appointments and order your repeat prescription 

https://orchard-surgery.appointments-online.co.uk/

CANCELLING YOUR APPOINTMENT

If you are unable to make your scheduled appointment, please telephone us in good time so that we may allocate your appointment to someone else who needs it.

You can also cancel your appointment via our online service, but would ask that this is done no less than 24 hours before your appointment is due.

Home Visits

 

  • If it is a genuine medical emergency, please dial 999, rather than request a home visit.

 

  • Home visits are intended only for patients who are unable, because of their medical condition, to attend the practice.

 

  • Where possible a home visit should be requested before 10.00 am

 

  • We prefer patients to come to the surgery for assessment where we have better facilities and diagnostic equipment.

 

  • We do not normally visit children with minor illnesses.

 

  • Lack of transport to the surgery is not an appropriate reason for requesting a home visit. Please consider using the Dereham Community Car Scheme by calling 07827 972163 between 9am and 1pm on Monday, Tuesday and Thursday.

 

  • Patients are asked to bear in mind that the doctor can see and treat several patients in the practice, in the same time that it takes to carry out one home visit

 

 
For quick medical advice online or on the telephone contact NHS DirectNHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare servicesNHS ChoicesDepartment of HealthMy Surgery Website